March 22-25, 2011
Orlando, Florida
Customize the Layout of the Interaction Center Context Area in SAP CRM 7.0
Learn how to easily change the default branding (brand logo and message) and layout of the context area in the Interaction Center with SAP CRM 7.0 using simple configuration — without any code modification.
Take Advantage of New Sales and Service Functionality in SAP CRM 7.0
Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes.
Enhance the CRM WebClient UI with Custom Fields
Walk through a step-by-step example of how to enhance the new CRM WebClient UI. with SAP CRM 2006s and SAP CRM 2007, you do not need programming experience to customize your CRM WebClient UI screens.
With 2009 behind them, SAP customers have questions on how to pick up the pieces of the economic recession and proceed with a solid, customer-facing strategy. Find the answers in this panel discussion from five leading CRM executives at SAP.
More SAPinsider Stories
TCO: A Surprisingly Misunderstood Metric
SentrySafe wanted ready access to timely and accurate product data — and “one version of the truth.” Gregg Griebel, ERP Program Manager, explains how the company can now serve its large retail customers with readily available product information and is better prepared for future changes in how manufacturers and retailers will interact.
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Enhance Your Customers’ Supply Chain Efficiencies — While Improving Your Own
Sharp Adds Real-Time Ordering for Solar Sales as Demand for Renewable Energy Intensifies
New Releases and Popular Titles
Discover SAP CRM
by Srini Katta
Planning your SAP CRM Implementation
by George Fratian
Service with SAP CRM (Upcoming Release: January 2009)
by Markus Kirchler and Dirk Manhart
Maximizing Your SAP CRM Interaction Center
by John Burton
Featured Lesson
Special 2-part session: Exploit SAP BW and SEM to enhance SAP CRM planning, reporting, and forecasting
Learn how you can use SAP Business Warehouse (BW), Strategic Enterprise Management (SEM), and SAP CRM to enhance your sales analytics, reporting, planning, and forecasting capabilities. Prepare for the challenges you'll face bringing the SAP CRM and BW/SEM together (e.g., fixing duplicate master data entries and utilizing sales hierarchies for planning purposes). Learn how this combination of functionalities enables you to drill down to detailed levels of granularity within your organization, and much more!
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